The Ian Boettcher Group is conscious of the importance of privacy to our customers. As such, we are strongly committed to providing a transparent and coordinated approach to managing the interaction with our customers. Our privacy statement has been developed in accordance with the Privacy Amendment (Private Sector) Act 2000 and the associated National Privacy Principles (NPPs). This policy relates to all modes of interaction between The Ian Boettcher Group and our customers.

1. What personally identifiable information is collected?

• By a potential customer for the purpose of ongoing communications, including name, address and contact details;
• At the time of a test-drive in the form of Driver's Licence details;
• At the time of purchasing a new car including name, address, contact and licence details;
• At the time of arranging finance for the car including information covered under the terms of the finance agreement (which are covered under the provisions of the relevant Credit Act);
• Through various surveys, research and customer-initiated contact with The Ian Boettcher Group;
• By using the various request forms on The Ian Boettcher Group web site which include name, address and contact details;
• When having the vehicle serviced.

The personally identifying information collected may consist of basic contact information: Name, title, home address, email address, and telephone and fax numbers. Other demographic information, such as gender and occupation, is actively sought through our ongoing efforts to better understand our customers and to service their needs. It is The Ian Boettcher Group's policy to ensure that the information collected is relevant to the experience of owning and driving the vehicles we offer for sale.

Visitors are also able to send emails from The Ian Boettcher Group web site. These messages may contain the user's screen name and email address, as well as any additional information the user may wish to include in the message.

The Ian Boettcher Group policy is not to seek any sensitive information through interaction with our customers. In the case of fleet purchases, sensitive information in relation to the membership (of an individual) of a trade or similar association may be provided during the course of the transaction but it is The Ian Boettcher Group's policy not to actively seek this information. Sensitive information includes a number of types of data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade union membership; physical or mental health; sexual life or criminal record. We suggest that you do not provide sensitive information of this nature. If you do wish to provide sensitive information for any reason, The Ian Boettcher Group accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.

2. Are communications tracked and log files used?

In the case of contact via The Ian Boettcher Group web site, cookies and electronic log files are not used to identify web visitors.

3. How is personally identifiable information used?

• Customer surveys;
• Competition entry forms;
• Participating in "join our mailing list" initiatives;
• Participating in bulletin boards, discussion or message forums;
• Contacting us for further information;

Information provided to The Ian Boettcher Group is used only for the intended purpose stated at the time that the information is collected. This data is not shared with other entities for secondary or unrelated purposes, or shared with a third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.

The Ian Boettcher Group makes every practical effort to avoid excessive or irrelevant collection of data. If a visitor believes that The Ian Boettcher Group has collected excessive information, we encourage the visitor to contact us at marketing@iboettcher.com.au to raise any concerns.

4. Is information disclosed to Third Parties?

Personally identifiable information provided to The Ian Boettcher Group through its Website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions, on the appropriate Website area or in communications to our visitors; or a visitor may contact the privacy officer at marketing@iboettcher.com.au.

5. How long is the information kept?

Customer information is maintained indefinitely to ensure that The Ian Boettcher Group is able to:

• Continue to provide warranty information to vehicle owners;
• Recognise previous The Ian Boettcher Group customers and acknowledge them accordingly;
• Provide services relevant to the customer's vehicle.

Where information is provided by someone making an enquiry about The Ian Boettcher Group, or vehicles, the information will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information.

6. What choices are available for the collection and use of identifying information?

Personally identifiable information provided to The Ian Boettcher Group through its Website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions, on the appropriate Website area or in communications to our visitors; or a visitor may contact the privacy officer at marketing@iboettcher.com.au

7. Can I change or delete the information later?

User updates of information should, in the first instance, be addressed to the privacy officer at marketing@iboettcher.com.au. Inquiries about the accuracy of identifying information previously submitted to The Ian Boettcher Group through its web site, or requests to have outdated information removed, should be directed to: marketing@iboettcher.com.au. The Ian Boettcher Group is committed to providing reasonable and practical access to visitors to allow them the opportunity to identify and correct any inaccuracies. When requested, The Ian Boettcher Group will suppress identifying information from current operational systems for the purpose of mailings or other communications except in case of recall or similar matters.

When personally identifiable information is retained, The Ian Boettcher Group assumes responsibility for keeping an accurate record of the information once a visitor has submitted and verified their own information. The Ian Boettcher Group does not assume responsibility for verifying the ongoing accuracy of the content of personal information. When practically possible, if The Ian Boettcher Group is informed that any personal data collected is no longer accurate, The Ian Boettcher Group will make appropriate corrections based on the updated information provided by the customer.

8. How is my information secured?

9. Changes to The Ian Boettcher Group Privacy Statement

In order to keep visitors informed, The Ian Boettcher Group will notify users of changes to our Privacy Statement. We will do this by identifying the alteration for a period of not less than two weeks on our home page at www.iboettcher.com.au and identifying the effective date at the beginning of such statements.

10. Children's online privacy protection

11. Contact our Privacy Officer